(Pending approval) Strategic Asset Performance Appraisal Consultancy and Advisory Services

Appointed as an independent advisor to review Eastend Homes’ existing MRI NPV model and support the development of a more holistic asset performance framework. Our role included assessing how key assumptions were applied, identifying risks that could skew results, and providing clear, proportionate recommendations to improve reliability and governance. 

The client

TBC

Services provided

Data, Systems and Modelling

Performance Appraisal and Data Modelling

Data Capture, Enhancement and Analytics

Data Health Checks, Validation and Assurance

The project

Eastend Homes appointed Faithorn Farrell Timms to provide independent advisory support in relation to its strategic asset performance appraisal approach. The organisation had invested in an MRI‑based Net Present Value (NPV) model to assess the long‑term financial performance of its housing stock, but wanted additional assurance that the model was operating as intended and that outputs could be relied upon for board‑level decision‑making. 

Alongside this, Eastend Homes recognised the need to look beyond purely financial indicators to better reflect strategic priorities such as building safety, condition, energy efficiency and resident experience. The commission was therefore focused on strengthening confidence, transparency and understanding—rather than building or replacing systems. 

Our role

FFT was appointed as an independent advisor to review Eastend Homes’ existing MRI NPV model and support the development of a more holistic asset performance framework. Our role included assessing how key assumptions were applied, identifying risks that could skew results, and providing clear, proportionate recommendations to improve reliability and governance. 

In parallel, we worked closely with Eastend Homes’ board, executive team and asset management professionals to explore how qualitative, non‑financial performance measures could complement financial modelling. This included the design and delivery of structured workshops and training sessions, helping to align strategic thinking across the organisation. 

The challenges

Like many housing providers, Eastend Homes faced the challenge of ensuring that complex financial models were both accurate and understood by decision‑makers. Small changes to inflation rates, discount rates or cost assumptions can significantly alter NPV outputs, creating a risk of misplaced confidence if those assumptions are not clearly articulated and controlled. 

At the same time, there was a need to capture the wider strategic value of homes—such as safety risk, energy performance and resident satisfaction—without introducing excessive subjectivity or over‑complexity. 

Added value

FFT added value by acting as a trusted, independent sounding board. We helped Eastend Homes clearly separate financial performance from strategic performance, demonstrating how both could be assessed side by side in a transparent and defensible way. 

By providing simplified sense‑check tools alongside advisory reporting, we enabled the organisation to better interrogate outputs, identify anomalies and build internal confidence. Our facilitation of board and executive workshops ensured that asset performance principles were well understood at all levels, supporting stronger governance and collective ownership of future decisions. 

The outcome

Eastend Homes now has greater confidence that its NPV model is functioning as intended and that key assumptions are understood, documented and capable of being reviewed over time. Clear strategic themes for qualitative asset performance assessment have been agreed in principle, providing a strong foundation for more balanced, evidence‑led decision‑making. 

The work has equipped Eastend Homes with a clearer framework for identifying relative performance across its stock, highlighting assets that may warrant further investigation through targeted options appraisals. FFT continues to support the organisation as it develops its strategic asset management approach in response to an evolving regulatory and operating environment.